At Daxesh Furniture, we want our customers to have a satisfactory shopping experience. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms below.
1. Return Period
Customers may request a return within 7 days from the date of delivery of the product.
The return request must be submitted within the applicable return period by contacting us through the contact details provided on our website.
2. Conditions for Return
To be eligible for a return:
- The product must be unused and in its original condition.
- The product should be returned with its original packaging, accessories, manuals, and other items supplied with the product.
- The product must not have been damaged, modified, assembled incorrectly, or used improperly by the customer.
- The product should be in a condition suitable for resale.
- The customer may be required to provide photographs or videos of the product to help us evaluate the return request.
3. Damaged or Defective Products
If a product is received damaged, defective, or materially different from the product ordered, please notify us within 48 hours of delivery.
Customers should provide photographs or videos showing the condition of the product and its packaging.
After verification, Daxesh Furniture may provide a replacement, repair, or refund, depending on the nature of the issue and product availability.
4. Products Not Eligible for Return
Returns may not be accepted for:
- Products that have been used, altered, modified, or damaged after delivery.
- Products damaged due to improper installation, misuse, negligence, or normal wear and tear.
- Products made or modified specifically according to the customer’s custom requirements.
- Products that are returned without original packaging or supplied accessories, where applicable.
- Products that do not meet the return conditions specified above.
5. Return Method
For an approved return, the customer must coordinate with Daxesh Furniture for the return procedure.
Depending on the product and location, the product may be collected from the delivery address or the customer may be instructed to return the product to a designated location.
Furniture products may require special handling and transportation arrangements.
6. Return Shipping Charges
For returns due to change of mind, incorrect selection, or other reasons not caused by Daxesh Furniture, the customer may be responsible for applicable return transportation or shipping charges.
For products that are confirmed to have been damaged, defective, or incorrectly supplied by Daxesh Furniture, the applicable return transportation cost will be borne by Daxesh Furniture, subject to verification.
Any applicable return charges will be communicated to the customer before the return is processed.
7. Refunds
Once the returned product has been received and inspected, we will notify the customer whether the return has been approved.
If approved, the refund will be processed to the original payment method, wherever applicable.
Refunds are generally processed within 7 business days after approval of the return. The time taken for the amount to appear in the customer’s bank account or payment account may vary depending on the payment provider or bank.
8. Exchanges and Replacements
Where applicable, an eligible product may be replaced with the same product, subject to availability.
If the same product is unavailable, Daxesh Furniture may offer an alternative product or refund, as mutually agreed with the customer.
9. Order Cancellation
Customers may request cancellation before the order has been dispatched.
If the order has already been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.
If a cancellation is accepted, any applicable refund will be processed to the original payment method.
10. How to Request a Return
To request a return, please contact us with:
- Order number or invoice number
- Customer name and contact number
- Product name/model
- Reason for return
- Photographs or videos, where applicable
Contact Details
Daxesh Furniture
S/2 Ajitnath Awas, Near Mahavir Petrol Pump,
Rander Road, Surat – 395009, Gujarat, India
Phone: 9825784173
Email: daxeshfurniture@gmail.com
11. Policy Changes
Daxesh Furniture reserves the right to update this Return & Refund Policy from time to time. Any changes will be published on this page with the updated effective date.
Important: The return policy displayed on our website and the return policy submitted to Google Merchant Center will be kept consistent.