Terms & Conditions of Sale.
GENERAL
These standard terms and conditions form the entire agreement between Daxesh Furniture Mall and the Customer regarding the subject matter hereof. No alteration or variation shall be of any force or effect unless such change is reduced to writing and signed by both parties. All provisions and clauses of this contract are severable from each other. Any provision or clause of this contract which becomes unenforceable due to voidness, invalidity, illegality, unlawfulness or for any other reason whatsoever, shall to the extent that it is so unenforceable, be treated as not forming part of the contract. The remaining provisions and clauses of this contract shall remain of full force and effect.
QUOTATIONS
Quotations which are provided to the Customer by Daxesh Furniture Mall, will be capable of acceptance within a period of 7 (seven) days from the date of the relevant quotation. Thereafter, Daxesh Furnituer Mall will be entitled to either withdraw or alter the quotation.
ACCEPTANCE OF CONTRACT
A contract shall come into existence when the Customer provides Daxesh Furniture Mall with written notice (including email) of its acceptance of a quotation given by the Company, within the stipulated 7 (seven) days thereof, or alternatively when the Company accepts in writing (including email) any order placed by a Customer.
The Customer’s order or acceptance of a quote is binding and in the event that the Customer decides to cancel the order or accepted quote, the Customer accepts that a reasonable cancellation fee may be charged.
In the event that an order or accepted quote relates to Products that Daxesh Furniture Mall have been expressly or implicitly required to procure, create or alter in order to satisfy the Customer’s requirements, the order or accepted quote may not be cancelled by the Customer.
The Customer acknowledges that the Company’s sales representatives have no authority to vary any of these terms or conditions of sale and the Company will not be liable or bound by any statements, warranties or representations made by such sales representatives, unless such variations have been expressly stated in writing and signed by a duly authorised representative of Daxesh Furniture Mall.
The Customer may only cancel a contract if Daxesh Furniture Mall agree to this in writing. Furthermore, the customer may be required to pay reasonable charges based on expenses already incurred.
PURCHASE PRICE & PAYMENT
The purchase price of the Products shall be paid to Daxesh Furniture Mall in full upon presentation of the relevant tax invoice. Goods remain the property of the Company until paid in full.
Payments made by EFT (Electronic Funds Transfer) require a 48 hour period in order for the funds to clear and to allocate them to the relevant order/s. Goods will only be released for collection or delivery once the receipt of funds has been confirmed.
DELIVERY
The Customer is responsible for the costs related to the delivery of the Product/s.
Daxesh Furniture Mall will provide the Customer with a delivery quotation immediately on receipt of the quotation from the transportation company.
While Daxesh Furniture Mall endeavours to organise country wide delivery, delivery to all locations cannot be guaranteed.
Delivery charges are payable in full at the time of the order being placed.
The Customer acknowledges that a delivery date given in advance is an estimation of delivery date and while Daxesh Furniture Mall will endeavour to ensure that delivery is completed as soon as is reasonably possible after the estimated delivery date, it shall not be liable for delays resulting from any cause beyond its control.
Risk in and to the Product/s pass to the Customer upon delivery.
Upon receipt of the Product/s the Customer will inspect the Product/s and must inform Daxesh Furniture Mall of any errors by way of written notice within 7 (seven) days of receipt of the Product/s by the Customer. In the event that the Customer fails to notify the company of any such claim within the specified time period, such failure shall constitute a waiver of any such claim.
Any Product/s delivered to the Customer in error will only be considered for return by Daxesh Furniture Mall if the Product/s are undamaged.
RETURNS AND REFUNDS
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service
that you have purchased through the Platform. Under this policy:
Cancellations will only be considered if the request is made 5 days of placing the order. However,
cancellation requests may not be entertained if the orders have been communicated to such sellers /
merchant(s) listed on the Platform and they have initiated the process of shipping them, or the
product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
Daxesh Furniture Mall does not accept cancellation requests for perishable items like flowers, eatables,
etc. However, the refund / replacement can be made if the user establishes that the quality of the
product delivered is not good.
In case of receipt of damaged or defective items, please report to our customer service team. The
request would be entertained once the seller/ merchant listed on the Platform, has checked and
determined the same at its own end. This should be reported within 5 days of receipt of products.
In case you feel that the product received is not as shown on the site or as per your expectations,
you must bring it to the notice of our customer service within 5 days of receiving the product. The
customer service team after looking into your complaint will take an appropriate decision.
In case of complaints regarding the products that come with a warranty from the manufacturers,
please refer the issue to them.
In case of any refunds approved by Daxesh Furniture Mall, it will take 10 days for the refund to be
processed to you.
We offer refund / exchange within first 7 days from the date of your purchase. If 7 days have passed
since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become
eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as
you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale,
then the item may not be eligible for a return / exchange. Further, only such items are replaced by us
(based on an exchange request), if such items are found defective or damaged.
You agree that there may be a certain category of products / items that are exempted from returns or
refunds. Such categories of the products would be identified to you at the item of purchase. For exchange
/ return accepted request(s) (as applicable), once your returned product / item is received and inspected
by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further.
If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will
be processed in accordance with our policies.
SHIPPING POLICY
The orders for the user are shipped through registered domestic courier companies and/or speed post
only. Orders are shipped and delivered within 7 days from the date of the order and/or payment or as per the delivery
date agreed at the time of order confirmation and delivering of the shipment, subject to courier company /
post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company /
postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of
purchase. Delivery of our services will be confirmed on your email ID as specified at the time of
registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be),
the same is not refundable.
WARRANTIES
The colour, texture and composition of fabric or wood may vary from the products displayed in store or on this website due to dye lot variations and natural timber variations. Due to the many variations in monitors and browsers, colour samples may appear different on different monitors. Computer monitors are not all calibrated equally and colour reproduction on the Internet is not precise.
Daxesh Furniture Mall will only be liable to honour a warranty if:
The defect existed at the time of delivery and manifested during the warranty period;
The defect did not arise due to normal wear and tear or misuse/abuse by the Customer;
The product concerned is used for the purpose intended and in a domestic/residential environment. (unless a waiver is given in writing by Daxesh Furniture Mall)
The Customer duly complied with the care instructions and maintenance and the Customer provides the original invoice.
Upholstered Furniture
Upholstered furniture is warranted for a period of 2 years from date of delivery/collection in respect of the frame and craftsmanship. The warranty does not extend to the fabric or leather used to upholster the product as this is subject to wear and tear associated with use. Furthermore, usage and treatment in the Customer’s environment is beyond the control of Daxesh Furniture Mall. Exposure to sunlight can lead to fading.
Warranties do not apply to:
Defects or damage arising from negligence, abuse or misuse, including (but not limited to) improper maintenance, exposure to water, direct sunlight, coastal air, chemicals, accidents, any use for which the product was not designed nor does it cover ordinary wear and tear and failure to comply with Daxesh Furniture Mall’s care instructions or specifications. Extreme use is considered damage caused by more than normal wear and tear this includes:
Solvent and/or other spills Ink, Pen or crayon marks Paint Body fluids (human or animal) Improper cleaning techniques Placing furniture outdoors in direct sunlight or in close proximity to an open heat source -heaters, fire places, braai stands.
The warranty above does not cover failure or damage caused by improper applications, unreasonable use or abusive use which is beyond our control; or cost associated with the replacement of the fabric, including labour and installation.
Daxesh Furniture Mall also warrants that under normal use and proper handling, the product has no significant colour fading within one year of outdoor use from date of delivery.
CONDITION OF DISPLAYED PRODUCTS.
If the subject of the sale is a product that is on display in the Daxesh Furniture Mall showroom as seen and chosen by the Customer, then the product is sold to the Customer in the specific condition in which it is, and the Customer agrees to accept the chosen product in that condition.
LIMITATION OF LIABILITY.
Daxesh Furniture Mall will only be liable for damages that may be suffered by the Customer as a result of gross negligence or a wilful or intentional act or omission on the part of Daxesh Furniture Mall.
Exchanges and Returns
Daxesh Furniture Mall will exchange any damaged or flawed products returned in an unused condition within 7 days of purchase or delivery together with the proof of purchase. Product exchanges requiring delivery will be transported to the original delivery address within Gujarat. Daxesh Furniture Mall will check the condition of products presented for exchange or returned. Products are deemed to have been supplied in good condition as checked by the Customer at the time of purchase, delivery or collection. Daxesh Furniture Mall cannot be held responsible for goods where product characteristics and/or imperfections were pointed out prior to purchase.
IMAGES & PUBLICATIONS
All graphical images relating to Daxesh Furniture Mall and its products, including but not limited to photos, logos and banners, displayed in publications or appearing on this website are the property of Daxesh Furniture Mall. Any unauthorised use, reproduction or distribution thereof is strictly prohibited.
NOTICES AND DOMICILIUM
The parties choose as respective addresses for service of any documents, the addresses set out in the relevant order.
GOVERNING LAW
Any agreement or contract between the parties shall be subject to the laws of the Republic of India.
JURISDICTION
Subject to Surat Jurisdiction.
